Policy    

 I ) Payments: 

Microcity will not hand over any ordered goods before receiving full payment 

cash or Check (check for only who applied to pay by check and got approved )                                

 II ) A. You have an RMA

    1-Make sure to provide a copy of our invoice or delivery note with 

          clear shown serial #.

     2-Make sure to mention ( written ) the exact problem you are facing , 

         falling to do so will only delay the RMA procedures .

     3-Always ask for your Repair voucher, we will not consider any RMA 

         without Repair voucher.

     4-Some items may have limited time warranty or no warranty at all such as :

      B. When your RMA will be back to you

      1-If your invoice is not older than 7 days, you must have it within 48 hrs

        2-If the RMA is CPU or memory, 10 days will be the limit for your RMA.

      3-Other cases the limit will be 12 days.

        4-If you do not receive your RMA within these limits , kindly email us & 

             make sure to mention your RG # in the email